Product documentation
Samdesk Help Center
Step-by-step guides for setup, workflows, and day-to-day support operations.
Introduction
Introduction & documentation structure
Overview of the help center structure and how to find the right guide quickly.
Getting Started
Create your workspace
Create organization, owner account, and baseline setup.
Conversations
Manage conversations
Use status, assignee, labels, and priority to keep queues healthy.
AI Assistant
AI draft replies
Generate, review, and improve AI drafts with real customer context.
Knowledge Workspace
Set up a knowledge scan
Configure primary URL, max pages, and trigger crawl jobs.
Integrations
Shopify, WooCommerce, and tracking sync
Connect stores, run sync actions, and use tracking data in support.
Ticketing
Create and manage tickets
Create tickets, update status, add labels, and enforce SLA discipline.
Team & Security
Roles and team members
Use owner/admin/agent roles and maintain strict org boundaries.
How We Built This Help Center
This documentation maps directly to real Samdesk workflows: onboarding, inboxes, conversations, AI actions, integrations, and tickets. Every guide is written as an execution flow with concrete app routes.