AI Assistant
AI draft replies
Use AI drafts as a productivity layer with clear human quality control.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Goal
Respond faster without sacrificing quality by generating context-grounded draft replies.
Step-by-step
- Open conversation with sufficient context.
- Click
Generate draft. - Review for policy, accuracy, and tone.
Approve,Regenerate, or submit feedback.
Best practices
- Start with high-volume, low-risk ticket categories.
- Define forbidden claim rules before rollout.
- Track impact on first reply time and reopen rate.
