Conversations
Templates and thread translation
Keep responses fast and consistent across languages without losing context.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
When to use
Use templates for recurring requests and thread translation for multilingual support execution.
Template workflow
- Open an active conversation.
- Insert a reply template.
- Personalize customer and order details before sending.
Thread translation workflow
- Trigger
Thread translate. - Select target language for review.
- Validate context and nuance before sending.
