Integrations
Configure 17TRACK
Add shipment tracking context so WISMO replies are faster and more accurate.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Goal
Expose shipment state directly in support conversations.
Steps
- Open an active store integration.
- Add 17TRACK API key in tracking config.
- Save and run
Sync Tracking. - Verify tracking values on related orders.
Success criteria
- Tracking status is no longer unknown.
- Fewer manual carrier lookups outside Samdesk.
