Integrations

Connect Shopify

Link Shopify to surface order and customer context directly in support workflows.

Samdesk execution pattern

Use this checklist for consistent case execution:

Define owner and expected outcome before taking action.
Work in fixed sequence: triage -> action -> validation -> follow-up.
Log key decisions briefly so handoffs and escalations stay clean.

Steps

Open Integrations and click Add Integration.
Choose Shopify and enter store credentials.
Save and run Sync Recent.
Validate status and error fields.

After setup

Run Import All Orders when historical context is needed.
Monitor sync health daily during week one.

Shop integration card

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