Integrations
Disable or delete an integration
Apply integration lifecycle changes safely without losing operational continuity.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Disable when
- Temporary API outage.
- Credential rotation.
- Planned migration to a new store config.
Delete when
- Integration is permanently deprecated.
- Data flow is replaced elsewhere.
Safety checklist
- Notify support team before change.
- Let active sync jobs finish.
- Verify historical order context remains available in old conversations.
