Integrations
Manage knowledge per integration
Keep knowledge scope store-specific for more relevant AI outputs.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Why this matters
Multi-store teams often have different policies and fulfillment rules by brand/store.
Flow
- Open
Manage Knowledgeon the target integration. - Set store-specific primary URL and crawl scope.
- Review and approve only relevant docs.
- Validate summary quality for that integration.
