Integrations

Shopify, WooCommerce, and tracking sync

Bring storefront and shipment context into support conversations.

Samdesk execution pattern

Use this checklist for consistent case execution:

Define owner and expected outcome before taking action.
Work in fixed sequence: triage -> action -> validation -> follow-up.
Log key decisions briefly so handoffs and escalations stay clean.

Integration flow

Add a store integration.
Validate credentials and domain.
Run Sync Recent and optionally Import All Orders.
Run tracking sync when provider credentials are set.

Operational checks

last_sync_status should be healthy.
last_sync_summary should show fetched/new/updated values.
Agents should see order context in conversation view.

Integration overview and sync controls

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