Knowledge Workspace
Review and approve knowledge
Ensure AI only uses trusted and relevant source content.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Review flow
- Filter docs by
unreviewed. - Validate excerpt + source URL.
- Mark as
approvedorrejected. - Use bulk review for larger batches.
Governance
- Keep final review access to owner/admin.
- Re-review after policy changes.
- Reindex after major updates.
Quality warning signs
- Generic or conflicting AI responses.
- Outdated policy references in drafts.
- Poor relevance in knowledge search.
