Release Notes
What's new (2026)
Summary of the public help center release with bilingual expansion and SEO rollout.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Help Center V1 released
This release includes full workflow documentation for:
- getting started,
- conversations,
- AI,
- knowledge,
- integrations,
- ticketing,
- onboarding.
UX additions
- New category-based sidebar navigation.
- Right rail
On this pageanchors. - Dark mode toggle with system preference + local persistence.
Content and ops additions
- Step-by-step guides with screenshot references.
- Demo workspace seeding command for repeatable training.
- Shotlist-based screenshot pipeline for ongoing updates.
New update: NL/EN expansion + use cases
- Full NL and EN coverage across 12 categories and 45 articles per locale.
- Expanded migration playbooks for Zendesk, Gorgias, and Help Scout.
- New full-HD use-case visuals for:
- returns backlog operations,
- WISMO/tracking workflows,
- escalation ticket queues.
SEO and indexing rollout
- Help center URLs included in sitemap coverage.
- IndexNow key hosting enabled at root (
/<key>.txt). - Bulk submit command added:
python manage.py submit_indexnow_urls --sitemap.