Ticketing

Convert conversations into tickets with ownership and follow-up.

Create and manage tickets

Create tickets, update status, add labels, and enforce SLA discipline.

Tie urgency to explicit deadlines for stronger SLA reliability.

Keep ownership explicit across ticket lifecycle and handoffs.

Use consistent labels for better analytics and faster triage.

Document decisions so every ticket remains explainable and transferable.

Run a fixed review rhythm for open, pending, and overdue queues.