Ticketing
Ticket label taxonomy
Use consistent labels for better analytics and faster triage.
Samdesk execution pattern
Use this checklist for consistent case execution:
- Define owner and expected outcome before taking action.
- Work in fixed sequence: triage -> action -> validation -> follow-up.
- Log key decisions briefly so handoffs and escalations stay clean.
Approach
- Define 8-12 core labels.
- Remove overlapping synonyms.
- Review taxonomy monthly.
Example
returns, delivery, refund, billing, product_question, escalation.
