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AI & Automation
EU AI Act and customer service AI: what to prepare before August 2026
Article 50 transparency rules start applying on 2 August 2026. Support teams using chatbots, AI drafts, or sentiment analysis should document disclosure and human review now.
29 May 2026
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7 min read
AI & Automation
Automatic Conversation Routing with Smart Assignment Rules
Stop assigning tickets manually. Smart routing ensures every question reaches the right agent — automatically.
8 March 2026
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8 min read
AI & Automation
AI Draft Replies: Respond Faster Without Sacrificing Quality
How AI-generated drafts make your support team 40-60% faster — while quality actually improves.
17 February 2026
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8 min read
