SamDesk Blog
Insights on customer service, ecommerce and AI for support teams
How to set up a WooCommerce helpdesk: the context every ticket needs
A WooCommerce helpdesk only works when order status, customer history, returns, refunds, and ownership are visible next to the conversation.
CRM for contractor businesses: from WhatsApp lead to scheduled job
Contractor businesses do not need a heavy sales CRM. They need control over leads, quotes, appointments, photos, documents, and follow-up per job.
Omnichannel Customer Service: Email, Chat, and Social in One Inbox
Customers expect you to be reachable everywhere. Here's how to manage every channel from one place — without the chaos.
EU AI Act and customer service AI: what to prepare before August 2026
Article 50 transparency rules start applying on 2 August 2026. Support teams using chatbots, AI drafts, or sentiment analysis should document disclosure and human review now.
WhatsApp usernames for customer service: what changes in 2026?
WhatsApp usernames and BSUIDs roll out in June 2026. Customer service teams need to revisit CRM matching, Click-to-WhatsApp, routing, and reporting.
Outsource live chat or keep it in-house? A decision framework for ecommerce
When should ecommerce teams outsource live chat, and when should they keep it internal? Use this practical decision framework.
Ecommerce helpdesk implementation: a 30-day rollout plan without chaos
A practical 30-day rollout for ecommerce teams that want to unify email, chat, order context, and support workflows without disrupting daily operations.
