Start
For small teams that need support structure.
Free
annual billing
- Unified inbox
- Ticket workflows
- 1 support agent
- 1 inbox
- 100 new conversations per month
Managed AI is limited. BYOK is not included.
Get started freePricing
Pricing for ecommerce helpdesk and ticketing software
Choose a plan based on support volume, team stage, and operational complexity. SamDesk is built for ecommerce teams that need speed, structure, and multilingual support.
This pricing page is designed for non-technical decision-makers evaluating practical support outcomes.
You pay for usable support capacity: inbox operations, ticketing workflows, AI drafts, and multilingual service in one platform.
Plans by team stage
Growth
For ecommerce teams scaling support without chaos.
€374
per seat / year (20% discount)
- Unified inbox
- AI draft replies
- Thread translation
- Ticket workflows
- Shopify & WooCommerce context
- Knowledge workspace
- Realtime team composer
- AI Contact Summary + Sentiment
- Unlimited inboxes and agents (fair use)
- Unlimited conversations (fair use)
Managed AI included + optional BYOK.
Start with Stripe checkoutEnterprise
For organizations with advanced governance and support complexity.
Custom
depends on scope
- Unified inbox
- AI draft replies
- Thread translation
- Ticket workflows
- Shopify & WooCommerce context
- Knowledge workspace
- Realtime team composer
- AI Contact Summary + Sentiment
- Priority support and SLA options
- Rollout and adoption guidance
- Custom integration support
- Dedicated success partner
Managed AI + BYOK with enterprise governance.
Talk to salesWhich investment fits your business?
Shopify stores
Growth is often the best start for faster launch with centralized inbox and ticketing workflows.
WooCommerce teams
Combine multilingual support and AI drafts to absorb peak demand periods.
D2C growth brands
Scale with cleaner KPI visibility and less process fragmentation across tools.
What operational value do you get?
Faster first response time
Structured inbox flow and AI support help teams answer incoming requests earlier.
Lower operational friction
Less tool switching and clearer ownership reduce handoff delays.
Higher quality at scale
Standardized workflows improve consistency as support volume grows.
SamDesk inbox overview for ecommerce support teams with filters, context, and workflow controls
Frequently asked pricing questions
Is there a free plan?
Yes. Teams can start with a free plan to validate workflow and fit.
When should we choose Growth?
When support volume rises and your team needs AI, translation, and structured ticketing workflows.
Are there hidden costs?
No. Pricing is designed for transparency, with clear enterprise scoping where needed.
Can we upgrade later without losing data?
Yes. Teams can scale plans without losing support history or operational context.
Is this a practical Zendesk pricing alternative?
Yes, especially for ecommerce teams prioritizing operational simplicity and faster execution.
Which KPIs should we monitor after launch?
Track first response time, resolution time, CSAT, reopen rate, and support cost per order.
